Question

why should employees possess adequate product knowledge in order to handle customers inquiries?
○ to sell successfully
○ to organize inventory
○ to plan effectively
○ to develop promotions

Explanation:

Adequate product knowledge helps employees address customer inquiries accurately, build trust, and guide customers toward purchasing decisions, which directly supports successful selling. The other options (organizing inventory, planning, developing promotions) are not directly tied to handling customer inquiries with product knowledge.

Answer:

A. To sell successfully