Question

which of the following skills can an employee use to uncover the hidden reason for a customers complaint:

• selling
• questioning
• marketing
• accounting

Explanation:

Questioning allows employees to ask targeted questions to dig deeper into a customer's complaint, revealing underlying or hidden reasons that may not be initially stated. Selling focuses on promoting products, marketing on promoting offerings broadly, and accounting on financial record-keeping—none of these directly uncover hidden customer complaint reasons.

Answer:

B. Questioning