Question

question 80
1 pts
which of the following are the three major areas of customer complaints:

• improper decisions, oversight, and service
• labeling, faulty design, and mispricing
• product, personnel, and the business
• poor service, inaccurate forms, and rudeness

Explanation:

Customer complaints typically fall into three broad, fundamental categories: issues with the product itself (e.g., defects, quality), problems related to personnel (e.g., service behavior, competence), and concerns about the business as a whole (e.g., policies, processes). The other options list narrower or less comprehensive sub-issues rather than the major overarching areas.

Answer:

Product, personnel, and the business