Question

can your colleague at work be considered a customer?
yes, they can be an internal customer
no, because i am not selling them anything
yes, they are an external customer
no, colleagues are not customers
question 6
when you have to say
o\ to a customer, how is it possible to exercise good customer service?
by listening with empathy and providing options and alternatives.
by doing it anyway. the customer is always right
by satisfying the customers wants, even in situations when you are unable to provide what they need
by being polite and truthful.

Explanation:

• For the first question: In business, colleagues can be internal customers as they receive services or support within the organization. External customers are outside the organization. Just because one isn't selling something directly doesn't mean they aren't a customer in an internal - service context.
• For the second question: When saying "no" to a customer, listening with empathy (showing understanding) and providing options/alternatives (finding other ways to help) is good customer service. Doing it anyway when it's not feasible (customer is not always right in an unworkable request), satisfying wants when unable (contradicts the "no" situation), and just being polite/truthful (lack of proactive solution - offering) are not as comprehensive as the first option.

Answer:

• First question: Yes, they can be an internal customer.
• Second question: By listening with empathy and providing options and alternatives.