Question

who can a participant send a complaint to?

any staff person associated with the waiver program

the regional resource development center (rrdc)

the state department of health (doh)

depending on the circumstances, to any waiver staff person, the rrdc, and/or the doh

Explanation:

Analyze complaint pathways

Under Home and Community-Based Services (HCBS) and Medicaid Waivers guidelines, participants have multiple avenues to file a complaint depending on the severity and nature of the issue.

Evaluate the options

• Option 1: Any staff person associated with the waiver program can receive informal complaints.
• Option 2: The Regional Resource Development Center (RRDC) handles formal complaints and program coordination.
• Option 3: The state Department of Health (DOH) oversees overall HCBS Compliance and handles serious grievances.
• Option 4: This option correctly synthesizes the pathways, showing that a participant can complain to any of these entities depending on the circumstances.

Answer:

• Any staff person associated with the waiver program
• The Regional Resource Development Center (RRDC)
• The state Department of Health (DOH)
• Depending on the circumstances, to any waiver staff person, the RRDC, and/or the DOH (Correct answer)