Question

what are the three steps?
before we finish, lets revisit the three steps of the communication standard.
select the three correct steps.
manage up
fond farewell
resolve conflict
narrate care
set expectations
warm welcome

Explanation:

Identify the communication standard

The question asks for the three steps of the communication standard in a clinical/healthcare setting, as shown by the background image of healthcare professionals. This refers to standard clinical communication frameworks (such as AIDET or similar patient communication models).

Analyze the options

We evaluate the given options based on standard clinical communication protocols:

• Manage Up: A core clinical communication technique used to build trust by highlighting the strengths of colleagues or the organization.
• Fond Farewell: Part of standard patient discharge or closing communication.
• Resolve Conflict: A general skill, not typically one of the three core sequential steps of this specific standard.
• Narrate Care: A key clinical communication step where the provider explains what they are doing to keep the patient informed.
• Set Expectations: A standard step where the provider outlines what will happen next and the timeline.
• Warm Welcome: The initial step of greeting the patient.

Determine the three core steps

In many healthcare communication standards (such as the three-step clinical communication standard), the three core active steps during patient interaction are:

1. Manage Up
2. Narrate Care
3. Set Expectations

These three steps represent the active communication behaviors used during patient care delivery to reduce anxiety and build confidence. We will apply the Communication Standards and Clinical Communication concepts to confirm these selections.

Answer:

• Manage Up (Correct answer)
• Fond Farewell
• Resolve Conflict
• Narrate Care (Correct answer)
• Set Expectations (Correct answer)
• Warm Welcome