Question

what are the three steps?
before we finish, lets revisit the three steps of the communication standard.
select the three correct steps.
manage up
fond farewell
resolve conflict
narrate care
set expectations
warm welcome
submit

Explanation:

Identify the standard

The question asks for the three steps of the communication standard in a clinical setting. This relates to Clinical Communication Standards.

Analyze the options

Standard clinical communication frameworks (such as AIDET or similar patient experience models) focus on structured patient interactions. The three core steps of this specific standard are:

1. Manage Up: Positioning colleagues and the organization positively.
2. Narrate Care: Explaining to the patient what is happening during their care.
3. Set Expectations: Informing the patient about timelines and next steps.

Verify the selections

The options "Fond Farewell", "Resolve Conflict", and "Warm Welcome" are parts of other customer service or general frameworks, but the specific "three steps of the communication standard" highlighted in this training module are Manage Up, Narrate Care, and Set Expectations.

Answer:

• Manage Up (Correct answer)
• Fond Farewell
• Resolve Conflict
• Narrate Care (Correct answer)
• Set Expectations (Correct answer)
• Warm Welcome