Question

what are the three steps?
before we finish, lets revisit the three steps of the communication standard.
select the three correct steps.
manage up
fond farewell
resolve conflict
narrate care
set expectations
warm welcome
submit

Explanation:

Identify the standard

The question asks for the three steps of the communication standard. In clinical communication frameworks, the standard three-step model for patient interactions consists of structured phases to ensure a positive patient experience.

Evaluate the options

We evaluate the given choices against standard clinical communication protocols:

• Warm Welcome: The initial step to greet and engage the patient.
• Narrate Care: The active step where the clinician explains actions and procedures.
• Fond Farewell: The concluding step to wrap up the interaction positively.

These three steps form the core of the standard patient experience communication framework.

Confirm the selections

The three correct steps to select are:

1. Warm Welcome
2. Narrate Care
3. Fond Farewell

Other options like "Manage Up", "Resolve Conflict", and "Set Expectations" are communication techniques or tools, but they are not the three primary steps of this specific standard.

Answer:

• Manage Up
• Fond Farewell (Correct answer)
• Resolve Conflict
• Narrate Care (Correct answer)
• Set Expectations
• Warm Welcome (Correct answer)