Question

question 4 of 5
qapi assists and directs initiatives to improve customer service and care.
true
false

question 5 of 5
how can you learn more about the current pips?
speak to your qapi leader
talk to anyone on the qapi team
review the current pips on the qapi board
all of the above

Explanation:

Analyze QAPI purpose

Using the QAPI Program knowledge point
QAPI (Quality Assurance and Performance Improvement) aims to systematically improve care quality and customer service. Thus, the statement in Question 4 is true.

Identify PIP information sources

Using the Performance Improvement Project knowledge point
To learn about current PIPs, one can consult the QAPI leader, any team member, or check the QAPI board. Therefore, all listed options are correct.

Answer:

Question 4

• True (Correct answer)
• False

Question 5

• Speak to your QAPI leader
• Talk to anyone on the QAPI team
• Review the current PIPs on the QAPI board
• All of the above (Correct answer)