Question

question 78 of 99
a user has called to complain that his computer wont boot. it stops on the system startup screen right after the memory has been tested and displays a 301 keyboard error.
which of the following troubleshooting steps is the best to try first?
( ) install a new keyboard on the computer.
( ) download and install the latest keyboard driver from the manufacturers website.
( ) verify that no keys are being pressed down during post.
( ) verify that the latest bios firmware updates have been applied.
( ) i need to review this question later (optional)

Explanation:

When a computer won't boot and stops at the startup screen after memory test, updating the BIOS (Basic - Input/Output System) can often resolve issues related to hardware - software compatibility or bugs. Downloading and installing the latest BIOS driver from the manufacturer's website is a standard troubleshooting step. Installing a new hard - disk is drastic and not the first step as the problem may not be related to the hard - disk. Verifying key presses during POST (Power - On Self - Test) is more relevant for issues related to input problems rather than boot issues. Verifying latest BIOS features is not the main step for a non - booting issue.

Answer:

Download and install the latest BIOS driver from the manufacturer's website.