Question

question 11
marco used to work as a counselor at a large university helping students deal with personal issues. most of his counseling sessions with students were face - to - face. he recently took on a new role in which he works independently and remotely to create online courses to help students gain basic life skills.
how will the application of marcos communication skill likely change in his new role?

• marco will communicate more in person and less through technology, like email or instant messaging.
• marco will need to communicate with more sensitivity and compassion than before.
• marco will no longer need to use his communication skill in his new role.
• marco will focus more on written communication and less on interpersonal communication.

Explanation:

• Analyze each option:
• Option 1: Marco's new role is remote, so he should communicate more through technology, not in person. Eliminate this.
• Option 2: While sensitivity is important in counseling, the change in role is about communication mode (from face - to - face to online course creation), not necessarily more sensitivity. Eliminate this.
• Option 3: Creating online courses still requires communication (e.g., writing course content, communicating with students or stakeholders about the course), so he still needs communication skills. Eliminate this.
• Option 4: In his old role, he had face - to - face (interpersonal) communication. In the new role, creating online courses involves written communication (e.g., course materials, instructions), so he will focus more on written communication and less on interpersonal communication. This makes sense.

Answer:

D. Marco will focus more on written communication and less on interpersonal communication.