Question

a medical assistant is working in a medical clinic during a regulatory agency survey. the surveyor asks the assistant about the clinic’s policy on document retention and how long records are stored, but the medical assistant does not know the answer. which of the following responses should the assistant provide?

• \i believe we have one, but i’m not familiar with the specifics.\
• \we have a policy for record retention. i can pull that and show you.\
• \can you submit questions to the physician?\
• \that is not part of my responsibility.\

Explanation:

The appropriate response in a regulatory survey is to direct the surveyor to the person who has the correct information (the provider) rather than guessing, making unsubstantiated claims, or being dismissive. This ensures accurate compliance information is shared.

Answer:

"Can you address questions to the provider?"