Question

los clientes internos son más importantes que los clientes externos.

verdadero
falso

Explanation:

Translate the statement

"Los clientes internos son más importantes que los clientes externos" translates to "Internal customers are more important than external customers."

Analyze customer service principles

In customer service theory, internal customers (colleagues, other departments) and external customers (clients, buyers) are equally important to an organization's success, as one cannot function effectively without the other. Therefore, stating that one is more important than the other is false.

Determine the correct option

The statement is false, which corresponds to "Falso".

Answer:

• (A) Verdadero
• (B) Falso (Correct answer)