Question

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Explanation:

Analyze the conflict scenario

The scenario describes a licensed practical/vocational nurse (LP/VN) experiencing conflict with a physician who yells at them in front of a client. This represents an interpersonal conflict in a clinical setting that requires professional resolution.

Evaluate professional communication styles

Using the Communication Styles knowledge point, we evaluate the options. Passive behavior (like avoiding the issue or immediately delegating without addressing the root cause) and aggressive behavior (yelling back) are unprofessional and ineffective. Assertive communication is the standard for professional conflict resolution.

Assess the options

• Option 1 (Report to nurse manager): Avoids direct communication and delays resolution.
• Option 2 (Assertively confront in private): Direct, professional, and assertive. It addresses the behavior constructively without causing a public scene.
• Option 3 (Ask UAP to get items): Does not address the conflict or the yelling behavior.
• Option 4 (Yell back): Aggressive and highly unprofessional.

Determine the best action

Confronting the physician assertively and in private is the most professional next step to resolve the conflict and establish boundaries.

Answer:

• (A) Report the physician's inconsiderate actions to the nurse manager and ask him or her to deal with the issue.
• (B) Assertively confront the physician in private regarding his or her behavior and seek a resolution to the matter. (Correct answer)
• (C) Calmly in front of the physician ask the unlicensed assistive personnel (UAP) to get the items the physician wants.
• (D) Yell back at the physician that he or she is busy and for the physician to get the supplies on his or her own.