Question

after delivering bad news:

take any negative response personally.
leave the room for a few minutes to allow the person receiving the bad news to absorb it.
expect the individual(s) receiving bad news to be upset.
try to defuse the upset by quickly explaining the situation reasonably and in detail.

Explanation:

Analyze the options for delivering bad news

1. Taking negative responses personally is unprofessional and counterproductive.
2. Leaving the room immediately can be perceived as abandonment or lack of support.
3. Expecting the individual to be upset is a realistic, empathetic, and standard safety/professional expectation when delivering bad news.
4. Trying to defuse the upset by quickly explaining details can overwhelm the individual and minimize their emotional response.

Answer:

• Take any negative response personally.
• Leave the room for a few minutes to allow the person receiving the bad news to absorb it.
• Expect the individual(s) receiving bad news to be upset. (Correct answer)
• Try to defuse the upset by quickly explaining the situation reasonably and in detail.