Question

1. neil is giving his first advertising plan presentation to a big client. at the end of the presentation, the client asks a question neil does not know. which of the following would be an acceptable response?

\we havent needed to know that information in the past.\
\why is that information necessary?\
\my team didnt think to calculate that information.\
\thats a great question. i can run those numbers and get back to you.\

Explanation:

Analyze the scenario

The scenario describes Neil giving his first Advertising Plan Presentation to a major client. When asked a question he does not know the answer to, he needs to respond professionally.

Evaluate the options

• "We haven't needed to know that information in the past." — This sounds dismissive and defensive, suggesting a lack of thoroughness.
• "Why is that information necessary?" — This can sound confrontational or challenging to the client's inquiry.
• "My team didn't think to calculate that information." — This shifts blame to his team and highlights a lack of preparation.
• "That's a great question. I can run those numbers and get back to you." — This is professional, polite, acknowledges the client's input, and offers a constructive follow-up action.

Select the best response

The final option maintains a positive relationship, shows accountability, and ensures the client's question will be addressed accurately.

Answer:

• "We haven't needed to know that information in the past."
• "Why is that information necessary?"
• "My team didn't think to calculate that information."
• "That's a great question. I can run those numbers and get back to you." (Correct answer)