Question

19 multiple choice 5 points
what is a warranty?
a) a guarantee of product quality and performance
b) a receipt for a purchase
c) a discount on future purchases
d) a warning label on products
a
b
c
d
20 multiple choice 5 points
which organization enforces many consumer protection laws in the united states?
a) federal bureau of investigation (fbi)
b) federal trade commission (ftc)
c) central intelligence agency (cia)
d) national aeronautics and space administration (nasa)
a
b
c
d

Explanation:

• Question 19: A warranty is a formal assurance (as by a seller or manufacturer) that a product is of specified quality and that the seller will, if the product does not meet the specified quality, repair or replace it within a specified period of time. So, it is a guarantee of product quality and performance.
• Question 20: The Federal Trade Commission (FTC) is an independent agency of the United States government whose principal mission is the enforcement of civil (non - criminal) antitrust law and the promotion of consumer protection. The FBI is mainly for law enforcement and investigating crimes. The CIA is for intelligence gathering. NASA is for space exploration.

Answer:

• 19. A. A guarantee of product quality and performance
• 20. B. Federal Trade Commission (FTC)