Question

which of the following is not a good way to show that you are listening carefully to a customer’s problems?

say “uh-huh” or “i see” from time to time.

ask questions when you need more information or do not understand the problem.

occasionally repeat or rephrase what the customer says.

interrupt customers when you disagree with what they are saying.

Explanation:

To show careful listening to a customer, one should encourage them to speak, seek clarity, and confirm understanding. Saying "uh - huh" or "I see" encourages the customer to continue. Asking questions for more info shows engagement. Rephrasing what the customer says confirms understanding. However, interrupting the customer when you disagree is disrespectful and does not show that you are listening carefully.

Answer:

D. Interrupt customers when you disagree with what they are saying.