Question

what are the three steps?
before we finish, lets revisit the three steps of the communication standard.
select the three correct steps.
manage up
fond farewell
resolve conflict
narrate care
set expectations
warm welcome

Explanation:

Identify the communication standard

The question asks for the three steps of the communication standard, set against a background showing a medical professional (clinician with a stethoscope). In healthcare and clinical settings, standard patient communication frameworks often focus on structured interactions to improve patient experience and safety.

Analyze the options

Let's evaluate the options based on standard clinical communication frameworks (such as AIDET or similar patient-centered communication models):

• Manage Up: A common professional communication technique, but not typically one of the three core sequential steps of a basic patient interaction standard.
• Fond Farewell: Represents the closing phase of a patient encounter.
• Resolve Conflict: A specific situational skill rather than a standard step for every routine patient interaction.
• Narrate Care: Represents the middle phase where the clinician explains what they are doing during the care process.
• Set Expectations: Often part of explaining the care plan, but not one of the three primary high-level steps in this specific three-step model.
• Warm Welcome: Represents the opening phase of a patient encounter.

Determine the three core steps

The three standard sequential steps that form a complete, compassionate patient encounter cycle are:

1. Warm Welcome (The beginning: greeting and connecting with the patient)
2. Narrate Care (The middle: explaining procedures and keeping the patient informed)
3. Fond Farewell (The end: closing the interaction warmly and ensuring next steps are clear)

Answer:

• Manage Up
• Fond Farewell (Correct answer)
• Resolve Conflict
• Narrate Care (Correct answer)
• Set Expectations
• Warm Welcome (Correct answer)