Question

what is a likely outcome if an employee does not keep a customer updated on the progress of their service? (1 point)
the employee will probably receive a promotion.
the customer will forget about their service item.
the customer may become frustrated and anxious.
the repair service will always take much longer.

Explanation:

When an employee fails to update a customer on service progress, it leaves the customer in the dark. Customers expect communication about their service. Without it, they have no idea when their service will be completed. This lack of information can lead to negative emotions. A promotion for poor communication (not updating) is unlikely. A customer is unlikely to forget about their service item as they are waiting for it. And the repair service length isn't directly caused by lack of updates (it could be due to other factors like parts availability, complexity of repair etc.).

Answer:

The customer may become frustrated and anxious.