Question

value: 3

mobile banking and increased credit card security has diminished interaction between businesses and customers.

true
false

Explanation:

Analyze the statement

The statement asserts that mobile banking and increased credit card security have diminished interaction between businesses and customers.

Evaluate technological impact

Using the Business Technology knowledge point, we analyze how digital transactions affect customer relations. Mobile banking and secure remote payments allow customers to complete transactions without visiting physical branches or interacting directly with staff.

Determine the truth value

Because transactions are automated and handled remotely, face-to-face and direct personal interactions between businesses and customers have indeed decreased. Therefore, the statement is true.

Answer:

• True (Correct answer)
• False