Question

say that a company has treated you unfairly or dishonestly. which of the following options could help you resolve the issue?

i. report them to the better business bureau.
ii. speak to their corporate consumer department.
iii. seek the help of the department of hhs.

a. i and ii
b. ii and iii
c. i and iii
d. ii only

Explanation:

Analyze consumer resolution options

Using the Consumer Rights and Consumer Protection knowledge points

• Option I (Better Business Bureau): The BBB is a non-profit organization that helps consumers resolve disputes with businesses, making this a valid option.
• Option II (Corporate consumer department): Contacting the company's internal customer service or consumer affairs department is the standard first step to resolve a dispute directly.
• Option III (Department of HHS): The Department of Health and Human Services deals with public health and social services, not general commercial business disputes.

Therefore, options I and II are appropriate paths for resolution.

Answer:

• a. I and II (Correct answer)
• b. II and III
• c. I and III
• d. II only