Question

a sales person who suggests that a customer purchase a related product is doing what? (select the best answer.)
○ upselling
○ cross selling
○ giving a price break
○ using features and benefits

Explanation:

• Upselling is encouraging a customer to buy a more expensive version or an upgrade of the product they're considering.
• Cross - selling is suggesting a related product (e.g., suggesting a phone case when a customer is buying a phone).
• Giving a price break is offering a discount or a lower price.
• Using features and benefits is explaining what the product does and how it helps the customer. Since the salesperson is suggesting a related product, it's cross - selling.

Answer:

B. Cross selling