Question

question 1 (2.5 points) saved
the most important nonverbal communication skill is

appropriate hand gestures
good posture
good eye contact
pleasant facial expressions

question 2 (2.5 points)
most communication transmissions are

electronic
written
through body language
verbal

Explanation:

Analyze Question 1

Using the Nonverbal Communication knowledge point

In professional healthcare and pharmacy settings, nonverbal cues establish trust and engagement. While hand gestures, posture, and facial expressions are important, maintaining appropriate eye contact is widely recognized as the single most critical nonverbal skill because it directly signals attentiveness, honesty, and active listening to the patient.

Analyze Question 2

Identify the primary mode of human communication transmission.

Studies in communication theory (such as Albert Mehrabian's research) demonstrate that the majority of message transmission—often cited as over \(55\%\)—occurs through nonverbal channels, specifically body language, facial expressions, and posture, rather than spoken words or written text.

Answer:

Question 1

• appropriate hand gestures
• good posture
• good eye contact (Correct answer)
• pleasant facial expressions

Question 2

• electronic
• written
• through body language (Correct answer)
• verbal