Question

question 5 of 8
your order contains a bottle of tequila. you arrive at your drop off location and notice that the customer appears to be under 21 and nervous what should you do?

request their id and complete the id verification process to complete the trip

politely inform the customer that you cannot deliver the bottle of tequila, and follow the steps with your uber driver app to return the items to the same merchant you picked up the order from

call uber support to cancel the trip

Explanation:

In the US, it's illegal to sell or deliver alcohol to those under 21. If the customer appears under 21, the correct action is to not deliver the alcohol, inform them politely, and follow the app's steps to return the item to the merchant. Requesting ID (first option) still risks non - compliance if they are underage, and canceling the trip (third option) isn't the right protocol as the item needs to be returned properly.

Answer:

B. Politely inform the customer that you cannot deliver the bottle of tequila, and follow the steps with your Uber Driver App to return the items to the same merchant you picked up the order from