Question

question 50
which is not one of the guidelines we talked about concerning communication by telephone?
finishing the conversation with a \what is expected next\ from each of you
speaking slowly, clearly and with a calm voice
hanging up before the patient does
answering the phone within 3 rings

Explanation:

To determine which is not a telephone communication guideline, we analyze each option:

• "finishing the conversation with a 'what is expected next' from each of you" is a good closure practice.
• "speaking slowly, clearly and with a calm voice" is a standard communication guideline for clarity.
• "answering the phone within 3 rings" is a common telephone etiquette rule.
• "hanging up before the patient does" is inappropriate as it is rude and against good communication etiquette (patients should be allowed to end the call or have proper closure).

Answer:

hanging up before the patient does