Question

question 12
2 pts
what staff are responsible for displaying a customer service mindset?
those with indirect customer contact
all staff
manage ent
those with direct customer contact
question 13
2 pts
employees can demonstrate their customer service mindset by using good
promotional plans.

Explanation:

In a business context, providing excellent customer service is a collective effort. Every staff member, regardless of their role (whether they have direct or indirect customer contact or are in management), contributes to the overall customer experience. A positive customer service mindset from all staff enhances the company's reputation and customer satisfaction.

Answer:

All staff