Question

question 10

in which scenario is the \competing\ conflict resolution mode the most appropriate for a manager seeking to implement cost-cutting measures in a workplace?

the manager identifies a need for cost reduction and asks the team to generate creative solutions.

the manager decides to unilaterally implement cost-cutting measures without seeking input from the team.

the manager encourages open dialogue and compromise among team members to collectively identify cost-cutting opportunities.

the manager engages in open communication and seeks consensus on potential cost-cutting strategies.

Explanation:

Analyze the "competing" conflict resolution style

Using the Conflict Resolution Styles knowledge point
The "competing" (or forcing) style in conflict management is characterized by high assertiveness and low cooperativeness. It is a power-oriented mode where an individual pursues their own concerns at the other person's expense.

Identify appropriate scenarios for competing

Using the Conflict Resolution Styles knowledge point
According to the Thomas-Kilmann Conflict Mode Instrument (TKI), the competing style is most appropriate in the following situations:

• When quick, decisive action is vital (e.g., emergencies).
• On important issues where unpopular courses of action need implementing (e.g., cost-cutting, enforcing unpopular rules, discipline).
• On issues vital to company welfare when you know you are right.

Evaluate the given options

Using the Conflict Resolution Styles knowledge point

• Option 1: Asking the team to generate creative solutions represents a collaborating style.
• Option 2: Unilaterally implementing cost-cutting measures without seeking input represents a competing style, where the manager uses formal authority to make a quick, decisive, and potentially unpopular decision.
• Option 3: Encouraging open dialogue and compromise represents a compromising style.
• Option 4: Seeking consensus represents a collaborating style.

Answer:

• (A) The manager identifies a need for cost reduction and asks the team to generate creative solutions.
• (B) The manager decides to unilaterally implement cost-cutting measures without seeking input from the team. (Correct answer)
• (C) The manager encourages open dialogue and compromise among team members to collectively identify cost-cutting opportunities.
• (D) The manager engages in open communication and seeks consensus on potential cost-cutting strategies.