Question

question 1-26
a customer complains of hard steering when the vehicle is cold. after verifying the complaint, what is the first step?
check tire inflation
check for applicable tsbs
loosen steering rack mounts
drain and flush power steering fluid

Explanation:

The problem is about vehicle steering issues, specifically hard steering when cold. Power steering fluid problems (like old or contaminated fluid) can cause hard steering, and draining and flushing the fluid is a diagnostic/repair step. Tire inflation affects handling but not cold - related hard steering. Checking TSIs (Technical Service Bulletins) is more for known issues, not the first step. Loosening steering rack mounts is incorrect as it would worsen steering. So the correct first step related to the power steering system is to drain and flush power steering fluid.

Answer:

drain and flush power steering fluid