Question

a pharmacy technician is assisting a customer picking up a new prescription that requires a medication guide. which of the following actions should the technician take? offer to counsel the customer with any questions they may have. call the pharmacist to counsel the patient on their new prescription. read the medication guide to the customer. sign the signature log for the customer after they pick up the prescription.

Explanation:

In pharmacy practice, medication counseling (especially for new prescriptions with Medication Guides) is the role of the pharmacist, not the pharmacy technician. A pharmacy technician can assist but cannot provide counseling. So the technician should call the pharmacist to counsel the patient. The other options: offering to counsel is beyond the technician's scope, reading the guide isn't the technician's counseling role, and signing the log for the customer is not appropriate as the customer should sign themselves.

Answer:

B. Call the pharmacist to counsel the patient on their new prescription.