Question

mistake: your own records do not match the bank statement you just received.
which describes the steps you should take to solve this situation? choose two correct answers.
call the bank after making sure my records are correct
call a retailer before contacting the bank or reviewing my records
call my records first to the mistake is mine
call the bank first to demand a change to my statement

Explanation:

To resolve a discrepancy between personal records and a bank statement, the logical first step is to verify one's own records (to ensure they are correct) before contacting the bank or retailer. Also, contacting the bank after confirming personal records is appropriate. The option "call a retailer before contacting the bank or reviewing my records" is illogical as reviewing personal records should come first. The option "call the bank first to demand a change" skips verifying personal records. So the correct steps are verifying personal records first and then contacting the bank after that.

Answer:

1. call the bank after making sure my records are correct
2. my records first to the mistake is mine