Question

memorandum
to: retail associates, thrilling threadz clothing co.
from: sergio de nimes, director of retail operations
subject: new customer service policy

it is a long-held maxim in the retail industry that the customer is always right. that said, a recent surge in unruly customer behavior at thrilling threadz stores has forced us to revisit this philosophy.

from this point forward, customers engaged in abusive, threatening, or harassing behaviors should be asked to leave, and, if necessary, removed from our stores.

retail associates should politely ask the offending customer to leave. if the customer refuses to leave, associates should call security. under no circumstances should thrilling threadz employees physically engage with the customer.

maintaining a safe and pleasant workplace and shopping environment is our top priority.

sincerely,

sergio de nimes

what is the main purpose of this memo?

to let workers know they may ask difficult customers to leave the store

to discuss how to physically engage with a dangerous customer in the store

to remind retail associates that the customer is always right

Explanation:

Analyze the central message of the memorandum

The memo introduces a "New Customer Service Policy" in response to unruly customer behavior. It explicitly states that customers engaged in abusive, threatening, or harassing behaviors should be asked to leave.

Evaluate the provided options against the text

• Option 1: "to let workers know they may ask difficult customers to leave the store" directly aligns with the policy change allowing associates to ask offending customers to leave.
• Option 2: "to discuss how to physically engage with a dangerous customer in the store" is incorrect because the memo explicitly states "Under no circumstances should Thrilling Threadz employees physically engage with the customer."
• Option 3: "to remind retail associates that the customer is always right" is incorrect because the memo states they are revisiting and moving away from this philosophy due to unruly behavior.

Determine the correct choice

Option 1 accurately identifies the main purpose of the memo.

Answer:

• to let workers know they may ask difficult customers to leave the store (Correct answer)
• to discuss how to physically engage with a dangerous customer in the store
• to remind retail associates that the customer is always right