Question

memorandum

to: retail associates, thrilling threadz clothing co.
from: sergio de nimes, director of retail operations
subject: new customer service policy

it is a long-held maxim in the retail industry that the customer is always right. that said, a recent surge in unruly customer behavior at thrilling threadz stores has forced us to revisit this philosophy.

from this point forward, customers engaged in abusive, threatening, or harassing behaviors should be asked to leave, and, if necessary, removed from our stores.

retail associates should politely ask the offending customer to leave. if the customer refuses to leave, associates should call security. under no circumstances should thrilling threadz employees physically engage with the customer.

maintaining a safe and pleasant workplace and shopping environment is our top priority.

sincerely,

sergio de nimes

what should employees do if a customer refuses to leave the store?

they should physically remove the customer.
they should contact their direct manager.
they should contact security.

Explanation:

Analyze the question

The question asks what employees should do if a customer refuses to leave the store, based on the provided memorandum.

Locate relevant information in the text

The third paragraph of the memorandum states: "Retail associates should politely ask the offending customer to leave. If the customer refuses to leave, associates should call security."

Evaluate the options

• "They should physically remove the customer." This is incorrect because the text states: "Under no circumstances should Thrilling Threadz employees physically engage with the customer."
• "They should contact their direct manager." This is incorrect because the text does not mention contacting a manager in this scenario.
• "They should contact security." This is correct because the text explicitly states: "If the customer refuses to leave, associates should call security."

Answer:

• They should physically remove the customer.
• They should contact their direct manager.
• They should contact security. (Correct answer)