Question

1. medicare, medicaid, and other newsletters and bulletins are posted in the billing office. the billing staff should also subscribe to relevant insurance electronic news services. 8. all staff will comply with hipaa policies and procedures. you work at the front desk of apex family medical center. a patient with medicare has called with a question about a professional charge for a specific procedure that appears on her bill for an appointment last month. based on the document, you should: a. inform the billing department manager. b. review the posted medicare bulletin for updated information on covered procedures. c. refer her to the billing department specialist. d. submit an inquiry to the staff assigned to her physician. e. confirm that the procedure is consistent with the clinical diagnosis.

Explanation:

The problem is about handling a patient's query regarding a Medicare - related bill in a medical center. Option B suggests reviewing the posted Medicare bulletin for updated information on covered procedures. From the document, we know that Medicare newsletters and bulletins are posted in the Billing Office, and this is a relevant source of information for Medicare - related billing questions. Option A: Informing the billing department manager is not the first step as per the given info. Option C: Referring to the billing department specialist is not indicated as the first action from the provided document. Option D: Submitting an inquiry to the physician's staff is not relevant to the billing - related info in the document. Option E: Confirming the procedure - diagnosis consistency is not related to the billing - specific info from the document. So, the most appropriate action based on the document is to review the posted Medicare bulletin.

Answer:

B. review the posted Medicare bulletin for updated information on covered procedures