Question

1. _ to listening for understanding are obstacles that prevent effective communication and prevent a person’s ability to comprehend the message being sent.

annoyances
conditions
insights
barriers

1. which type of communication channel would be the most effective way to provide communication in the following situation: providing your manager with a brief summary update on a very important business project to record the information for follow - up purposes.

face - to - face communication (video conferencing)
email messaging
instant messaging
phone call

Explanation:

Question 1

We need to find a word that means obstacles to listening for understanding. "Annoyances" are things that irritate, not necessarily obstacles to understanding. "Conditions" are states or circumstances, not obstacles. "Insights" are understandings or realizations, which is the opposite of an obstacle. "Barriers" are obstacles or things that block progress, so it fits the context of preventing effective communication and comprehension.

We need a communication channel that can record information for follow - up. Face - to - face (video conferencing) is good for interaction but not the best for recording. Instant messaging is for quick, often unrecorded (in a formal follow - up sense) communication. A phone call is also for real - time interaction and not ideal for recording. Email messaging allows for a written record that can be referred to later for follow - up purposes.

Answer:

D. Barriers

Question 2