Question

how can a support worker help to prevent workplace violence? ch:20
by reviewing the occupational health and safety (oh) legislation
by carrying a handgun or other weapon
by giving sedative medication to clients with mental health disorders
by using touch to calm a client who is angry or agitated
question 25
2 pts
josie, a support worker, is on her way to visit a client when she sees a stranger who makes her nervous loitering in the hallway near the elevator. what should josie do first? ch:20
she should call the police.
she should not get on the elevator; instead, she should tell her supervisor at once.
she should ask the person to leave.
call 911.

Explanation:

First Question (How can a support worker help to prevent workplace violence?):

• Option 1: Reviewing OH legislation helps support workers understand legal requirements for safety, including violence prevention.
• Option 2: Carrying weapons is unethical and against workplace policies in most care settings.
• Option 3: Giving sedative medication is outside a support worker’s scope (reserved for medical professionals).
• Option 4: Using touch with an angry/agitated client can escalate the situation, so it’s not recommended.

So the correct approach is reviewing OH legislation to implement preventive measures.

• Option 1: Calling police is premature without confirming a threat.
• Option 2: Avoiding the elevator and informing her supervisor is a safe, proactive step to report concerns and stay safe.
• Option 3: Asking the person to leave is confrontational and risky.
• Option 4: Calling 911 is extreme for a “nervous” feeling without immediate danger.

Informing the supervisor first is the most appropriate initial action.

Answer:

A. By reviewing the occupational health and safety (OH) legislation

Second Question (What should Josie do first?):