Question

an experienced nurse on a urology unit arrives to work on the night shift. the unit manager immediately asks the nurse to float to the pediatric intensive care unit to take a client assignment. the nurse has always maintained a positive attitude when asked to work on another medical - surgical unit but states they do not feel comfortable in the pediatric icu setting. read the scenario and then drag the negotiation example to the appropriate option. the unit manager informs the nurse they will risk disciplinary action if they do not accept the assignment. the nurse agrees to float to the pediatric icu to work in a supportive role but will not take assigned clients.

Explanation:

• The unit manager informs the nurse they will risk disciplinary action if they do not accept the assignment: This is an example of competing/coercing. Competing/coercing is a style where one party (in this case, the unit manager) uses power (threat of disciplinary action) to force a solution (nurse taking the assignment) without much regard for the other party's concerns.
• The nurse agrees to float to the pediatric ICU to work in a supportive role but will not take assigned clients: This is an example of compromising/negotiating. Compromising/negotiating involves both parties (nurse and unit manager) giving up something (nurse gives up not floating at all, unit manager gives up the nurse taking assigned clients) to reach a middle - ground solution.

Answer:

• "The unit manager informs the nurse they will risk disciplinary action if they do not accept the assignment" → Competing/Coercing
• "The nurse agrees to float to the pediatric ICU to work in a supportive role but will not take assigned clients" → Compromising/Negotiating