Question

end of semester examination
sales 1
instructions - multiple choice test

1. read each question carefully.
2. each question has four choices: a, b, c, or d. only one is correct.
3. shade your answer on the provided answer sheet using a pencil.
4. make sure the shading is dark and completely fills the circle.
5. do not mark answers or write anything on the question sheet.
6. check your work before submitting the answer sheet.

1. which statement best describes selling?

a. assisting customers in making purchasing decisions
b. posting advertisements online
c. measuring customer satisfaction
d. comparing business profits

1. what is the main purpose of customer service?

a. to support customers throughout their buying experience
b. to increase product prices
c. to reduce employee workload
d. to limit customer complaints

1. which of the following is considered a good?

a. haircut b. car c. delivery service d. online tutoring

1. what does crm mainly help businesses manage?

a. financial statements
b. customer interactions and relationships
c. employee attendance
d. store inventory levels

1. which method describes selling through a mobile app?

a. direct selling b. retail selling c. online selling d. industrial selling

1. why do customers give complaints?

a. they want free products
b. they are dissatisfied with a product or service
c. they want to avoid buying again
d. they want to help employees practice communication

1. what is the role of pre - sales service?

a. to support customers after the purchase
page 1 of 8

Explanation:

Question 1

Selling involves guiding customers in their purchasing decisions. Option A is about assisting customers in making purchasing decisions, which aligns with selling. Option B is advertising, C is measuring satisfaction, D is comparing profits—none are core to selling.

Customer service's main purpose is to support customers during their buying journey. Option A fits. B (increase prices), C (reduce workload), D (limit complaints) are not primary purposes of customer service.

A good is a tangible product. A haircut (A) is a service, delivery service (C) and online tutoring (D) are services. A car (B) is a tangible good.

Answer:

A. Assisting customers in making purchasing decisions

Question 2