Question

conflict resolution certification assessment
in the overview step of the solve method, you give a summary and make sure you heard correctly.
why is this step important to solving the conflict?
choose the best answer. then, click submit.
□ so you can win the conflict.
□ makes sure you understood the other person.
□ shows that you agree with the other person.

Explanation:

The Overview step of the SOLVE method involves summarizing and verifying correct hearing. Its purpose is to confirm mutual understanding, not to win, agree, or dominate the conflict.

Answer:

Makes sure you understood the other person.