Question

check your knowledge
how should elaine prioritize the following tasks?
which task should have the highest priority?
□ call ms. lively about a reserved book.
□ check to see that books are on the right shelf.
□ help a customer find a specific book.
which task should have the second priority?
□ call ms. lively about a reserved book.
□ check to see that books are on the right shelf.
□ help a customer find a specific book.
which task should have the lowest priority?
□ call ms. lively about a reserved book.
□ check to see that books are on the right shelf.
□ help a customer find a specific book.

Explanation:

To prioritize tasks in a library - like setting (implied by book - related tasks), the highest priority is helping a customer find a specific book as it directly addresses a customer's immediate need. The second priority is calling Ms. Lively about a reserved book, as it's a service - related task for a reservation. The lowest priority is checking that books are on the right shelf, as it's a routine, non - urgent task compared to customer - facing or service - related tasks.

For the highest priority:

• The task "Help a customer find a specific book" is the most urgent as it directly serves a customer's immediate request.

For the second priority:

• "Call Ms. Lively about a reserved book" is a service - related task that should be done after helping the current customer, as it's still a service - oriented task but not as immediate as helping the customer in front.

For the lowest priority:

• "Check to see that books are on the right shelf" is a routine, non - customer - facing task that can be done when there are no immediate customer needs or service - related tasks.

Answer:

Highest priority: Help a customer find a specific book.
Second priority: Call Ms. Lively about a reserved book.
Lowest priority: Check to see that books are on the right shelf.