Question

working with incoming responses

#4 which of the following are manual actions you can take on an incoming response?

select all that apply (1 pt)

a. create coverage
b. update coverage
c. verify button on checklist
d. file response

Explanation:

Identify the context of the question

The question asks about manual actions a user can take on an incoming Real-Time Eligibility (RTE) response within Epic's system.

Evaluate the options based on Epic RTE workflows

• A. Create coverage: Users can manually select to create a new coverage record from the incoming response details if auto-filing did not occur.
• B. Update coverage: Users can manually update an existing coverage with the information returned in the response.
• C. Verify button on Checklist: The "Verify" button on the checklist is a standard registration workflow action to mark verification complete, but it is not a direct manual action taken on an incoming RTE response itself.
• D. File Response: "File Response" is a direct manual action to save and apply the eligibility response data to the patient's record.

Answer:

• (A) Create coverage (Correct answer)
• (B) Update coverage (Correct answer)
• (C) Verify button on Checklist
• (D) File Response (Correct answer)