Question

which of the following communication techniques should a pharmacy technician use when communicating with a patient at the pharmacy counter?

face the patient with hands on hips.
avoid eye contact with the patient.
speak in a monotone voice.
listen carefully to the patient.

Explanation:

Analyze non-verbal communication barriers

Standing with hands on hips can be perceived as aggressive, defensive, or confrontational. Avoiding eye contact signals a lack of interest, dishonesty, or discomfort, which damages trust.

Analyze verbal communication barriers

Speaking in a monotone voice sounds robotic, unengaged, and uncaring, which hinders effective patient connection.

Identify the effective communication technique

Active listening, which includes listening carefully to the patient, is a fundamental component of effective healthcare communication. It ensures patient needs are understood and builds professional rapport.

Answer:

• Face the patient with hands on hips.
• Avoid eye contact with the patient.
• Speak in a monotone voice.
• Listen carefully to the patient. (Correct answer)