Question

when a medical receptionist greets a 5 - year - old patient by asking his mother, \and how is little jose today?\, she is:
being polite to the mother.
likely to get detailed information about the child.
behaving professionally.
not showing respect for the child.
question 17 (1 point)
which message is most likely communicated by a phlebotomist whd tells a patient, \id really like to hear more about that\ while looking anxiously at his watch?
i really am interested.
i have lots of time now to listen.
lets talk about this later.
i need to be someplace else right now.
question 18 (1 point)
it is appropriate for a dental assistant to address patients by their first names when they:
are established patients.
are not elderly.
have given their permission.
call the dental assistant by her first name.

Explanation:

1. Addressing a 5 - year - old through the mother instead of directly shows a lack of respect for the child as an individual.
2. Saying "I'd really like to hear more about that" while looking anxiously at the watch is a non - verbal cue (looking at the watch) that contradicts the verbal message. The non - verbal cue (anxious watch - looking) implies a need to leave, so the message is that the phlebotomist needs to be elsewhere.
3. Using a patient's first name is a matter of consent. Even if a patient is established or calls the dental assistant by their first name, permission should be given. Age (not being elderly) is not a valid criterion for using a first name.

Answer:

1.'not showing respect for the child.'
2.'I need to be someplace else right now.'
3.'have given their permission.'