Question

when discussing a client or patient over the phone i should:
share the details of the call with my work colleagues
reduce the amount of information discussed to only what is necessary
confirm the identity of the caller before proceeding
step to a private space to talk

Explanation:

• Sharing details with colleagues without consent violates privacy.
• Reducing info to necessary protects patient/client privacy.
• Confirming caller identity ensures confidentiality.
• Using a private space prevents unauthorized listening.

Answer:

• B. Reduce the amount of information discussed to only what is necessary
• C. Confirm the identity of the caller before proceeding
• D. Step to a private space to talk