Question

what are the three steps?

before we finish, lets revisit the three steps of the communication standard.
select the three correct steps.

manage up
fond farewell
resolve conflict
narrate care
set expectations
warm welcome

Explanation:

Identify the communication standard framework

The question asks for the "three steps of the communication standard" in a clinical or healthcare setting, as indicated by the background image of a clinician. This refers to a standard patient-centered communication framework.

Analyze the options against standard clinical communication models

A widely used clinical communication standard (often associated with Studer Group or AIDET-based patient experience training) consists of three core interactive steps:

1. Warm Welcome: Greeting the patient warmly to establish a positive connection.
2. Narrate Care: Explaining what you are doing during the clinical encounter to keep the patient informed and ease anxiety.
3. Fond Farewell: Concluding the interaction positively and ensuring the patient's immediate needs are met.

Verify the selected steps

The three steps that form this specific standard sequence are:

• Warm Welcome
• Narrate Care
• Fond Farewell

Other options like "Manage Up" and "Set Expectations" are communication tactics but not the three primary sequential steps of this specific standard, while "Resolve Conflict" is a separate skill.

Answer:

• Manage Up
• Fond Farewell (Correct answer)
• Resolve Conflict
• Narrate Care (Correct answer)
• Set Expectations
• Warm Welcome (Correct answer)