Question

what is part of the first step in troubleshooting a computer problem?
researching ways to solve the problem
investigating the problem further
locating the problem and identifying it
seeking help to solve the problem

Explanation:

The first step in troubleshooting any problem, including computer - related ones, is to identify and locate the problem. Only after knowing what the problem is can one investigate further, research solutions, or seek help.

Answer:

locating the problem and identifying it