Question

what is one step taken when solving a computer software problem?
making sure the power cord is plugged in properly
scanning the computer and deleting any viruses
searching for any spills or damage to the computer
taking a look at all the cables and connectors

Explanation:

Among the options, scanning the computer and deleting viruses is a software - related troubleshooting step. The others are hardware - related checks.

Answer:

scanning the computer and deleting any viruses