Question

a user reports that her system is running slowly when saving files. you determine that youll need to upgrade her hard disk. you identify the components that are required and schedule the repair for later that afternoon.
which of the following steps have you forgotten in your troubleshooting process?
implement the solution.
verify system functionality.
create an action plan.
perform a backup.

Explanation:

When upgrading a hard disk (a storage - related hardware change), there is a risk of data loss. Before performing such an upgrade, it is a crucial step to back up the user's data. The steps taken so far include identifying the problem (system slow when saving files), determining the solution (upgrade hard disk), identifying components, and scheduling the repair. Implementing the solution is scheduled for later, verifying system functionality comes after implementation, and creating an action plan (which seems to be partially done by identifying components and scheduling) is not the forgotten step. The key forgotten step is performing a backup to safeguard data.

Answer:

D. Perform a backup.