Question

a user reports that their laptop is not connecting to the office wi-fi network. as part of questioning the obvious, which of the following actions should you take first? reinstall the laptops network drivers. escalate the issue to the network infrastructure team. replace the office wi-fi router with a new one. verify that the wi-fi is enabled on the laptop.

Explanation:

"Questioning the Obvious" means checking the most basic, obvious factors first. For a laptop not connecting to Wi - Fi, the most basic thing to check is if Wi - Fi is enabled on the laptop. Reinstalling drivers, escalating the issue, or replacing the router are more complex or unnecessary steps before checking if Wi - Fi is enabled.

Answer:

D. Verify that the Wi - Fi is enabled on the laptop.