Question

start: front desk representative study guide

1. what are the two broad categories that reservations fall under?

a. voucher and self - paid
b. prepaid and paid - on - site
c. guaranteed and non - guaranteed

1. what term is used to describe rooms that have been set aside to accommodate arriving guest request?

a. blocked
b. registration
c. confirmed reservation

1. what type of equipment allows guests to make purchases at hotel retail outlets that are charged to the room?

a. point - of - sale
b. direct posting
c. property management

1. what type of guest should be preregistered?

a. walk - in
b. group - arrival
c. early check - in

1. what is the most effective way for employees to build guest loyalty?

a. telling guest how great it is to work for the property
b. offering guest amenities beyond that of the competition
c. building relationships with guests and making them feel important

1. when is it customary to waive a late check - out fee?

a. the guest checked in after midnight
b. the guest is staying at the property for the first time
c. the guest checks out prior to the hotel’s check - in time

Explanation:

Question 22

Reservations in hotels are broadly categorized into guaranteed (with payment or guarantee) and non - guaranteed (no guarantee of payment or stay). Voucher and self - paid is not a standard broad category. Prepaid and paid - on - site is more about payment timing rather than a broad reservation category. So the correct option is c.

Rooms set aside for arriving guest requests are called blocked rooms. Registration is the process of guest check - in, and confirmed reservation is a type of reservation, not related to setting aside rooms for requests. So the correct option is a.

Point - of - sale (POS) equipment allows guests to make purchases at hotel retail outlets that are charged to the room. Direct posting is a method of charging, not the equipment. Property management is a system for managing the property, not for retail purchases charging. So the correct option is a.

Answer:

c. Guaranteed and non - guaranteed

Question 23